Every engagement is tailored to the property and the family. Here is exactly what happens, step by step, and how engagements are structured, so you know what to expect before we begin.
Call or text Tiffani directly, or send a short request online and we’ll confirm a phone or video time within one business day.
We talk through your property and discuss the custom needs of your home and the level of care you desire.
We visit your home to see it in person, learn its systems and note anything that needs attention.
You receive a written proposal with a clear scope, schedule and price. Nothing begins until you are completely comfortable with it.
Your home is watched over and maintained. You receive your own private client portal for updates, reports and messaging, so you never have to wonder how things are.
Every engagement begins by learning your property completely. We walk the estate, document every system and build your custom estate manual, the foundation for everything that follows.
One monthly fee for the ongoing care of your home, grounds, dock and boats, by your dedicated caretaking couple or by Tiffani on her own.
Additional services quoted individually, for retainer clients and a select number of additional Lake Tahoe homeowners.
A Lake Tahoe estate is one of your most valuable assets, and mountain winters are hard on an empty home. A frozen pipe, a failed lift or a missed storm check can cost far more than a year of dedicated care. Our retainer is an investment in protecting that asset and giving you back your time.
Issues are caught early, long before they become costly emergency repairs.
Consistent, documented care preserves the condition and value of your estate.
One trusted couple replaces a dozen vendors, calls and follow-ups.
Background checked, discreet and happy to sign your NDA.
Every visit begins with a home that is open, stocked and ready.
Everything documented in your private client portal, nothing forgotten.
After a private consultation and a walkthrough of your home, you receive a written proposal with a clear scope, schedule and investment. Nothing begins until you are completely comfortable with it.
Square footage, number of buildings, and the grounds, dock and amenities to care for.
How often you and your guests are at the home, and the level of service you expect while there.
Pools, spas, boats, lifts, smart home systems and anything that needs specialized attention.
Whether you’d like the caretaking couple or Tiffani on her own, and whether we live on the property with provided housing or care for it from our own nearby housing.
Any additional services you’d like included in your plan.
One monthly fee covers weekly walkthroughs, reports in your private client portal, vendor scheduling, seasonal prep, arrival setup and being on call when you need us, along with the ongoing care of your home, grounds, dock and boats.
A retainer means we’re your dedicated caretakers for one property, handling everything. Home watch is regular check-ins and care for second or vacation homes while you’re away.
The one-time opening fee covers a full walkthrough of your property and the creation of your custom estate manual, including your master maintenance list and vendor directory. If you already have a manual, we replicate it, add to it and update it.
Both. Most estates are cared for by both of us as a caretaking couple, and Tiffani is also available on her own as your dedicated estate manager and caretaker for the home and grounds.
Add-on services such as captained days, catering, events and organization projects are quoted individually, so you only pay for what you use.
We can live on-site when housing is provided, or care for your home from our own housing in Incline Village.
Our focus is the North Lake Tahoe region, including the East and West Shores. For the right engagement we’re happy to travel, and travel is included in the quote.
Yes. Along with dock, lift and boat care, Shawn, our U.S. Coast Guard certified captain, captains your own boat or offers private charters through his company, Surf Incline.
Yes, we are background checked. Your home, schedule and information are kept strictly confidential, NDAs are signed on request, and references and licensing are available, including Shawn’s U.S. Coast Guard captain’s license.
Call or text (831) 238-3761, or send a short request online. If we’re a good fit, we schedule a walkthrough of your home and send you a written proposal.
We accept a limited number of estates each year. A short conversation is the first step to learning whether we're the right fit for your home.
